Domains

Fixing DNS problems

"Records not found"

New DNS records can take anywhere from a minute to a few hours to show up, depending on your DNS provider. Check that:

  • each record's name and value match the dashboard exactly, with no extra dot or domain added by your provider;
  • there's no other record with the same name (an old A record, or a CNAME from a website builder);
  • you added them to the domain's live DNS, not a copy at a registrar you don't use.

Then click Check records again.

"DNS problem" on a working domain

We check your records every few hours. If one goes missing or changes, we email you and flag it in your dashboard. Put the record back and click Check records; we tell you when it's fixed.

On your PDS's own domain a DNS problem can stop sign-in and apps from reaching it, not just handles, so fix those first.